GENERAL TERMS OF SERVICES
The following document is intended to explain the obligations of www.bestpraguewedding.com as a service provider (or “wedding agent”) and your obligations as a user (or “client”). Through the use of the website bestpraguewedding.com (hereby referred to as “website”), the use of our services, or by contacting us through an online form or email, the client expressly accepts full and unreserved adhesion to each and every one of the conditions of services presented by the wedding agent, at the same time in which the client accesses them. This agreement sets forth the legally binding terms and conditions for your use of our website and its presented services.
“Agreement or Contract” means stated terms and conditions, together with any and all annexes, which is to be considered together as one contract, all of which will have the effect of a legal and binding agreement between the parties.
“Wedding package” means the service package or services reserved by the client.
1. OBLIGATIONS OF THe CLIenT AND PROVIsions OF neCessaRY INFORMATION
The client is responsible for providing all information necessary concerning the wedding service preparation to the wedding agent for planning. The client is obliged to provide the correct information and is bind by this agreement to inform the wedding agent immediately in case of any changes and new circumstances that might influence the preparation of the reserved services.
The client is also responsible to provide the accurate and complete information, also if this concerns information from third party suppliers which are connected to the weeding. Wedding agent will not be liable in case of any mistakes or damage caused by the use of provided incomplete or incorrect information, or by any errors from third party providers.
The client will always respond to questions within a reasonable period of time, to avoid any delays in the planning of the wedding. In case of extra costs and extra hours necessary, caused by not providing the correct information in time, these costs are to be paid by the client. If the client is not providing the complete and correct information, the wedding agent is reserving the right to cancel the agreement at any time.
2. QUOTATIONS AND AGREEMENT
By signing the services order reservation, the client hereby accepts the quotation (price offer sent) from the wedding planner.
The client, by signing this contract acknowledges that he/she have read and understood the terms and conditions and agrees to all of the above and is further familiar with all details of the selected wedding services.
These general terms of services are automatically accepted while reserving the services with the wedding agent. In case of an agreement with more clients, they will bear joint and several liabilities for every obligation that arises from the agreement. Every quotation is valid for 14 (fourteen) days only, unless agreed otherwise. If no deposit is paid within the assigned period of 14 days, the services might be cancelled without further notice.
3. PAYMENT TERMS AND CONDITIONS
All payments will be made within 14 days after receiving the invoice, unless agreed otherwise. The payment of a deposit can be done by credit card or by bank transfer. The resting payment have to be done by a bank transfer to the wedding agent´s ban account indicated in the service order agreement. All payments made, either by way of a credit card secure online payment or bank transfer may have charges that are to be carried by the client.
In case of booking any service, the booking fee will be paid in two parts: 10% deposit upon confirmation of the services and the resting payment of 90% five weeks before the wedding event date. The booking fee paid cannot be exchanged for other services or products. Should the date for the wedding event change, it is considered as a cancellation. Only the services which are specifically stated in the signed service order agreement are included in the contract.
The day after the wedding event a last invoice will be send, in case of extra costs made during the wedding event. The extra cost must by paid by the client no later than 14 days after the wedding event.
4. CHANGES TO THE SeRVICES RESERVED
The client also forfeit, the payment corresponding to the hours invested by wedding agent into the wedding services change. The client also understands that, in case of last minute changes, these requests can impact the quality of the event and the services provided and that the wedding agent is not responsible for these compromises in the original quality offered.
5. CANCELLATION POLICY
Cancellation conditions apply to the client for cancelling of a reservation of an already confirmed wedding, including the wedding ceremony, rental of decorations, ordered food and drink, and any other related services specified in the reservation contract between the supplier and the customer.
- If the customer withdraws from the contract and requests the cancellation of the wedding reservation more than 31 days before the specified date of the ceremony, the cancellation is 10% of the total price of the order.
- If the customer withdraws from the contract and requests the cancellation of the wedding reservation in the period 30-20 days before the specified date of the ceremony, the cancellation is 30% of the total price of the order.
- If the customer withdraws from the contract and requests the cancellation of the wedding reservation in the period 19-5 days before the specified date of the ceremony, the cancellation is 50% of the total price of the order.
- If the customer withdraws from the contract and requests the cancellation of the wedding reservation less than five days before the specified date of the ceremony, the cancellation is 100% of the total price of the order.
Cancellation fees are always calculated on the basis of the total contractual amount of the order, not on the amount of any advance payment.
Cancellation is only possible in writing at the e-mail address svatby@lavkapraha.cz.
6. DAMAGED AND MISSING ITEMS
The client is liable for any damage, loss or breakage of materials delivered by the wedding agent for decoration or other purposes. Replacement and repair costs will be charged, regardless of whether the client, venue or guest damaged the item. Replacement costs are charged in full.
7. TYPES OF WEDDING CEREMONIES AT LÁVKA
The client can choose from 3 wedding type ceremonies at Lávka: official and legally authorized wedding ceremony, religious ceremony with legally authorized services and social venue ceremony.
The client must be aware that in case of social venue wedding ceremony, this act is not considered as a legal act of marriage. So the client must present official wedding confirmation for this type of ceremony to be held
The wedding planner is offering a various models of wedding ceremony:
A-OFFICIAL WEDDING CEREMONY
This wedding ceremony is held by an assigned official by an authorized office of Czech Republic. This wedding ceremony is official and has a legal value, therefore provides marital status to the client.
B-OFFICIAL RELIGIOUS WEDDING CEREMONY
This wedding ceremony is held by the official religious authority assigned by the by the Czech religious entities . This wedding ceremony is official and has a legal value, therefore provides marital status to the client.
C-SOCIAL VENUE WEDDING CEREMONY
This wedding ceremony is considered a social act only. Meaning that the wedding ceremony takes places with no legal entities involved and the ceremony is not valid officially it is to say by Czech law. It is a service of a social event only in this case. But the wedding agent, in order to protect its professional services and not to support any misleading ceremonies, the wedding agent ask the married couple to present an official wedding legal certificate which is no older than 3 months prior to the wedding event planned by the wedding agent in Prague. To summarize, this “Social wedding act” has no any legal stands and neither is offered as such.
8.COOKIE POLICY
WHAT ARE THE COOKIES?
Cookies are small text files or data files that can be used by provider´s websites to make a user’s experience more efficient. The law states that the provider can store cookies on customer´s device (phone, laptop, computer, tablet, etc.) if they are strictly necessary for the operation of the provider´s website. For all other types the provider needs the customer permission.
Our website only uses the necessary cookies. We do not share or sell your data to third party marketing providers.
HOW DO COOKIES WORK?
Cookies, are installed on a customer´s device, once functioning, they allow the website to later retrieve that stored information.
HOW TO BLOCK COOKIES?
Any client / user can block cookies on his/her own device/s. There is a function on the browsers where the client can disable cookies. For more information the client should check: About Cookies.Org where there is extensive information on managing cookies for the most used browsers. http://www.aboutcookies.org
The client can also use these websites to find more guidance for specific browsers:
Delete Cookies in the Firefox browser:
http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
Remove cookies in the Chrome browser:
http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Delete Cookies in Internet Explorer browser:
http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9
Delete Cookies in Opera’s browser:
http://help.opera.com/Windows/11.50/es-ES/cookies.html
Delete Cookies in the Safari browser:
http://support.apple.com/kb/ph5042.
WHAT HAPPENS IF THE CLIENT BLOCKS COOKIES?
The client / user has the option to refuse to use cookies, as the can be blocked. However, in some cases, the client might not be able to use, view, or purchase a particular service or product without enabling cookies.
WHY DOES COMPANIES USE COOKIES?
Companies usually use cookies in order to facilitate the ease and use of their websites for their users. Cookies allow certain data to be stored in the servers, so that when users visit again a particular site, their experience on that specific site is tailored to their particular use and also allows the to process the services quicker. The cookies allows the server to show specific users a specific structure of a page in line with the users preferences as for example, the language, font size or saved allowed logins.
OUR COOKIE POLICY
We use several types of cookies in order to improve the performance and to enhance the clients experience and in order to process our reservations and payments.
We use cookies used standard and general analysis: Google Analytics, more information to be found at: www.google.com/analytics/. This application has been developed by Google. This company may use this data to improve its own services and to offer services to other companies. This tool does not obtain data such as the names or surnames of the users or the real address from which the clients connect. The information obtained is related, for example, to the number of pages visited, the language, the number of users, the frequency and recidivism of visits, etc. If the client would like to know more information, the indicated links, should be consulted.
WHAT HAPPENS WITH THE PERSONAL DATA ON OUR WEBSITE
We as a provider guarantee to our clients that we do not sell their personal information or share it with third parties for other purposes. Cookies are used only for the purposes of reservations and analysis tools.
Cookies used do not pose a risk to personal or sensitive information. We do not use cookies to collect sensitive personal information. Cookies, for example, allow us to identify a user as an existing user. We do not use cookies to display behaviorally targeted online advertising on web portals, and we do not sell this information to third parties.
Standard third-party cookies in our website (such as Google Analytics which analyzes traffic of a particular website or certain services or cookies of advertising system operators that run on our site) are managed by outside third parties and we do not have access to read or write these data.
If the client access our site(s) and allow his/her browser to use cookies, the client then is granting permission for the use of cookies on his/her device(s) and we as a provider take this action as an acceptance of the use of standard cookies by our website.
If the client does not wish to have these cookies stored, he/she can block their use, as indicated above.
By law, the customer can at any time change or withdraw his/hers consent from the Cookie Declaration on providers website. Regarding our website the customer can easily do that by contacting us by any of our contact forms or by e-mail.
Cookies are small text files or data files that can be used by provider´s websites to make a user’s experience more efficient. The law states that the provider can store cookies on
9. PERSONAL DATA AND PRIVACY POLICY
More on personal data use and GDPR data protection to be consulted here.
10. LIMITATIONS OF LIABILITY AND INDEMNITY
Liability is limited to the booking fee paid. The client understands that the wedding agent will not enter into this agreement without this clause.
In the unlikely event the wedding agent not being unable to provide the wedding services due to any cause beyond wedding agent´s control, responsibility and liability of wedding agent is limited to the return of all payments received for the wedding/event package.
Wedding agent is not responsible for any loss of data, non-deliveries or miss-deliveries, regardless if the transport/shipping is done by the client or any other supplier.
The wedding agent can, on behalf of the client, negotiate contracts with suppliers for the wedding/event and will take reasonable care in the selection and negotiation with such suppliers but the wedding agent does not accept any liability for the performance and service of any supplier.
The wedding agent reserves the right to cancel the agreement when the client has not paid the booking fee within the official payment period.
The wedding agent reserves the right to cancel the agreement, without any liability to compensation the client in case that of unpredictable situations or situations caused by force major, or in case of technical issues beyond wedding agent or suppliers control, or in case that the agreement harms the company in any way, or when safety of the guests, staff and other suppliers cannot be guaranteed.
11. PROMOTIONAL MATERIALS
If the clients approves that his/hers photos or videos (or its corresponding links for example on Facebook or Instagram, Pinterest, etc) can be use by the provider. The client hereby permit and allows www.bestpraguewedding.com run by the provider to display these images, videos or reviews covered by this contract to generally promote its business by means of advertising, publicity material, websites, exhibitions, competitions, magazine articles, and other such media, providing that the images are used lawfully and without damage to the client.
It is specifically agreed that the material may be used on Facebook, Instagram, Pinterest and / or such owned by the provider. Or other social media forums as is desired as, unless otherwise agreed in writing. The images that will be used can be selected together with the client.
12. FORCE MAJEURE DISCLAIMER
The wedding agent assumes no responsibility for cancellations caused by factors beyond human control (force majeure). There will be no obligation to compensate them when the cancellation of the contracted services, changes, delays or personal or material damages are due to force majeure, understood as such circumstances such as: strikes, wars, floods, diseases, pandemic, earthquakes, volcanic eruptions, accidents, weather, etc.
13. LEGISLATION AND JURISDICTION
This agreement and its termination shall be governed by and construed in accordance with the laws of the Czech Republic. The company of the provider is registered in the Commercial Register kept by the Municipal Court in Prague, section C, folder 164781. Both the wedding agent www.bestpraguewedding.com run by the provider with legal registration VAT/ DIC: CZ24668974 in the Czech republic, and the client are agreeing, that all legal actions based on any claim arising under or out of this agreement must be determined in accordance with Czech law and filed and prosecuted in a court of competent jurisdiction in Prague, and each of them hereby consents and irrevocably submits to the jurisdiction of such court in respect of all legal action or proceedings arising out of or in connection with this agreement, its implementation, its interpretation and, or its termination.